Shipping Policy

Shipping & Premium Delivery

At The Outdoor Lounge Co., we believe the premium experience begins the moment you place your order. We have meticulously designed our shipping and delivery process to be as refined and reliable as the outdoor living pieces we provide. Your investment is protected every step of the way, from our facility to your home.

Shipping Destinations

The Outdoor Lounge Co. currently ships only to destinations in the USA. We are continually working to expanding our shipping destinations. Please check back regularly for updates.

Delivery Timelines

Each Fire Feature, Pavilion, and Seating Collection is prepared and dispatched with the utmost care. Our delivery timelines are as follows:

• Standard Fire Pits & Patio Heaters: Shipped within 7–10 business days.

• Pavilions, Pizza Ovens & Large Seating Sets: Shipped within 15–20 business days.

Please note: A precise, estimated shipping window for your specific order will be provided at checkout. Timelines may vary based on your location and current stock levels.

• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

Our White-Glove Delivery Service

Due to their size and weight, all our Pavilions, large Fire Tables, and Seating Collections are delivered via a specialized freight carrier to ensure they arrive in perfect condition. Our White-Glove Service includes:

• Scheduled Appointment: The freight carrier will contact you directly to schedule a convenient delivery date and time window.

• Placement of Choice Delivery: Your order will be delivered to your desired outdoor location—be it your patio, deck, backyard, or garage.

• Unpacking & Inspection: The delivery team will unpack your new pieces and remove all packaging debris, allowing you to inspect your order immediately.

Real-Time Order Tracking

The moment your order is dispatched from our facility, you will receive a shipping confirmation email containing a real-time tracking link. This allows you to monitor your delivery's journey. For freight shipments, this link will show progress to your local delivery hub, after which the carrier will call to schedule the final delivery appointment.

We proudly ship to all locations across the United States. For international inquiries, please contact our support team to arrange a custom shipping solution.

Our Commitment to a Flawless Delivery

We are dedicated to ensuring your new outdoor pieces arrive safely, on schedule, and in pristine condition. If you experience any shipping delays, have questions about your tracking, or in the unlikely event that an item arrives damaged, please contact our customer care team immediately at info@theoutdoorlounge.com. We are here to provide a swift and effective resolution.

Incorrect Address

• Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages: If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: info@theoutdoorlounge.com

• Customer Service Phone: 606.603.2102

• Company Address:

  The Outdoor Lounge Co.
  4924 Taylor Lane
  Catlettsburg, KY 41129
  USA

   

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

Changes to This Shipping Policy

• We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with The Outdoor Lounge Co.! We appreciate your business and are committed to providing you with exceptional service.