Refunds & Returns Policy

This Return and Refund Policy applies to all purchases made through The Outdoor Lounge Co. website, located at www.theoutdoorlounge.com.

30-Day Return Period

We accept returns within 30 days of delivery for eligible products that are unused, in original packaging, and in re-sellable condition. A valid proof of purchase is required. Please ensure items are packaged securely to prevent any damage during return transit.

Return Shipping Responsibility

Customers are responsible for all return shipping costs. A 15–25% restocking fee may apply depending on product type and condition.

Note: Large items such as Pavilions, Pizza Ovens, and large Fire Tables, as well as any custom-ordered or clearance items, may be considered final sale if opened, assembled, or altered.

Refund Processing

Refunds are issued after inspection and approval of the returned item. Processing times may vary depending on your payment provider.

Refund Conditions

• Approval: Refunds are issued after we receive and inspect the returned item.

• Notification: We will notify you via email regarding the approval or rejection of your refund.

• Condition: Items must meet the return eligibility criteria outlined above.

• Method: Refunds will be processed to the original payment method used at the time of purchase.

• Time Frame: It may take up to 10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

Partial Refunds

Partial refunds may be granted in certain situations:

• Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

• Late Returns: Items returned more than 30 days after delivery.

 Exchanges

• Eligibility: We replace items if they arrive to you defective, damaged, or incorrect.

• Process: To request an exchange, contact us at info@theoutdoorlounge.com.
  

• Shipping Costs: 

  • For defective or incorrect items, we cover the shipping costs.

  • For exchanges due to change of mind, customers are responsible for shipping costs.